When creating a brand make sure that you are spending as much time if not more on your client experience as you would design and messaging.⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Here’s the thing. Those other two things could be solid, but what happens when someone actually books your services or walks into your store? Does the experience you create match up?⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ If visually display yourself as a premium brand with premium pricing, make sure that your experience is flawless. Take those extra steps to make people feel good, feel appreciated, and feel like you are going to solve their problem. ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Want to create an experience for your client or customer that is rave-worthy?⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Here are a few easy ways to help you jumpstart or refine your experience:⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ 1.) Clear and consistent process Make sure you are clearly communicating everything from the get-go. Have a defined process and be able to share that. People are afraid of the unknown, so make them comfortable by knowing exactly what to expect.⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ 2.) Say “Thank You” There are few phrases that can make a person feel good instantly, but we think this is one of them. How many times have you had an interaction with someone and felt instantly defeated because they didn’t acknowledge you with a simple thank you?⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ 3.) Gifts and Freebies Some people equate appreciation to gifts. Around here that’s one of our love languages, so thank you gifts are a crucial part of our client process. Doesn’t have to be big, a simple gesture goes a long way.⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ 4.) Follow Up Whether it’s a follow up after an initial point of contact or checking in after someone completed a transaction with you. Following up shows that each person is of value to you and for many serves as a reminder that you are still there and available to them.⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ What is something special that you do to create a spectacular experience? Share below! 
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Day after Thanksgiving vibes and literally I am not leaving the couch at all today. 🖤